Terms & Conditions

PAYMENT METHODS

We accept payments in the form of PayPal, Visa, MasterCard, American Express, EFT, Official School Purchase Order and Poli Payments. We only accept Money Orders or cheque for payment on official school and government Purchase Orders (PO). We will not accept any other forms of payment other than those listed above. Any mailed orders with checks or money orders should include the PO number and Mediband order number. All other cheques or money orders not associated with a PO will not be fulfilled or returned.

We do not ship orders COD; we do not offer credit terms or Nett 30 credit accounts. We are not responsible for delays in order processing due to declined credit cards, waiting for PayPal and/or cheques to clear, or delays in PO faxes. Paypal orders will ship once payment clears Paypal. Purchase orders will begin processing once the official purchase order is received (via fax, email, or mail) and verified. Payment terms for school purchase orders are Nett 30 days upon receipt of merchandise. Australian residents will be charged Goods and Services Tax in the amount of 10%. All overdue accounts will be charged 5% per annum interest or the interest rate set by the Australian Reserve Bank, whichever is greater, per month.

We reserve the right to refuse service to anyone at any time for any reason. We also reserve the right to not produce phrases on silicone wristbands that we determine to be offensive, vulgar, violent, or in any way disagree with our policies, procedures, morals, and ethics.

Due to the expedited nature of our product once your order is placed and payment verified it enters the production cycle. For this reason, orders can not be changed once they are placed. You must ensure that all information is correct before you submit your order.

Please note, Mediband In-Stock Product orders have a minimum purchase order of $7.00

PRIVACY

If we have a customer who fails to make payment for an order, a customer who reverses payment on an order already received, or a customer we feel is making an attempt to defraud us, we reserve the right to provide information to credit agencies and other collections services.

As you browse the Mediband website, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with Mediband. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number. You can visit this page to opt-out of AdRoll and their partners’ targeted advertising.

View our full privacy policy here.

SECURE

Mediband takes the security of your personal information very seriously. We protect your personal and financial information with industry-standard encryption technology, digital certificates, authentication and secure commerce servers to ensure that your information remains private and secure. Mediband utilises 128 bit Secure Socket Layer (SSL) security encryption technology when customers place orders, to protect your personal information. That same level of security is used on all company intranet and network resources. To further protect our customers financial information, all credit card information is encrypted on our networks so employees do not have access to credit card numbers. All credit card information is automatically deleted from our databases after two weeks to ensure that if a security breach does occur, minimal information is compromised.

INTELLECTUAL PROPERTY

Unless otherwise noted, all materials, including, but not limited to, images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of the Site (collectively, the "Contents") are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Mediband.

The Contents, and the Site as a whole are intended solely for personal, non-commercial use by the users of the Site. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal, non-commercial use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software. The Site as a whole is protected by copyright and all worldwide rights, titles and interests in and to the Site are owned by Mediband.

COPYRIGHT

We do not produce wristbands with phrases that contain words, logos, graphics, wordmarks, or any other items that are trademarked, copyrighted, or patent protected by other organisations or individuals. All customers who want to include such items in their custom wristband order must provide authorised documentation and written approval for use of such items. Mediband will not be held liable for any copyright violations or similar violations of protected works if a customer orders a wristband(s) with protected works without proper notification and documentation. The customer assumes all liability for violations of protected works that are not properly documented with Mediband, and agrees to indemnify Mediband against any such claim.

RETURNS & REFUNDS

Due to the customised nature of our product we do not accept returns unless there was a production error on our part. Ordering the wrong size, colour, or phrase on a wristband does not warrant a return. We encourage customers to verify all order information before submitting the final order. If we make a mistake on colour, size, quantity, or phrases on a wristband we will be happy to do a return and find a solution to remedy the problem. Please contact our customer services representatives if you feel this is the case. Email: Use the Contact Us page or 1300-368-980

Refunds will not be provided where delays and other are caused by circumstances beyond our control, such as pandemic, war, acts of god or shipping accidents or where postal and shipping companies provide notice of delays, also beyond their control, as well as refusals to accept shipments by customs in the country of destination. Returns and refunds will not be provided for medical items or first aid kits.

Cancellations and refunds are subject to a 10% restocking and cancellation charge on the total value of the order - this is levied on the total value of the order and includes Credit Card processor or PayPal commission, restocking and shipping fees, and unfortunately, we must pass this on to the purchaser. Items returned must be in their original packaging and in re-sellable condition. If a product is being returned as new, but has been used or damaged prior to return, Mediband reserve the right to refuse refund completely.

LIABILITY / DISCLAIMER

All of our products are offered with a guarantee of quality workmanship. Wristbands are sold without warranty. Purchasers will, by their own tests and evaluations, determine suitability of products for their specific use. We assume no liability for damage and/or injury resulting from the use of products supplied by this company. In no event will we be liable for direct, indirect or consequential damages resulting from loss of use or profits arising out of, or in connection with, the use/suitability of products. While we test all products, we cannot make any guarantee that these products will agree with everyone. Wristbands if swallowed or worn too tightly can be hazardous to your health. All prices and policies are subject to change without notice.

GIFT VOUCHERS

Mediband Gift Vouchers can only be redeemed at www.mediband.com and are valid for 12 months from the date of purchase and must be redeemed within that period. Any unused balance will not be refunded or credited on expiry. Gift Vouchers are non-refundable and cannot be redeemed for cash, nor can they be used to purchase another Mediband Gift Voucher.

Mediband Gift Vouchers are available in denominations of $5, $10, $25, $50, $100 and $200, or others as may vary from time to time. There will be no GST or booking fee charged at the time of gift voucher purchase. Standard GST and Booking fees will apply when the Gift Voucher is redeemed at the www.mediband.com, and only if that purchase is for consumption within Australia.

Overseas orders redeemed with Gift Vouchers will not be levied with GST. Additional values cannot be added to an existing voucher; however, additional vouchers may be purchased.

If your order exceeds the amount of your Gift Voucher, you must pay for the balance with cash, cheque, debit, credit card or Paypal, as per Mediband payment policies. Mediband does not accept any liability for lost or stolen Gift Vouchers, and will not refund any Gift Vouchers which are lost or stolen. Mediband reserves the right to close customer accounts and request alternative forms of payment if a Gift Voucher is fraudulently obtained and is used to make purchases.

Mediband may provide gift certificate purchasers with information about the redemption status of Gift Vouchers. Gift Vouchers can be purchased by cheque, credit card or electronic funds transfer (EFT). Gift Vouchers will be processed as soon as Mediband is in receipt of cleared funds. Payments by cheque will take 3 working days to process, as the payment must be cleared with the bank before the Gift Vouchers are processed. Gift Vouchers purchased using payment by EFT can be processed once payment is received and this is generally the business day following the EFT payment. Payment by credit card can be processed the same day. TM and © 2011 Randall Communications Pty Ltd trading as Mediband. All rights reserved.

AFFILIATES

1. General

These Terms and Conditions (the "Affiliate Agreement") govern the Affiliate Program that is made available by Mediband and Handband (“mediband.com", “handband.com.au”, “we" or "us"). These Terms and Conditions represent the whole agreement and understanding between Website.com and the individual or entity who participates in the Affiliate Program (the "Affiliate", or "you").

Please read this agreement carefully as it represents a legally binding agreement between you and Website.com. By submitting your application and by your use of the Affiliate Program, you agree to comply with all of the terms and conditions set out in this Affiliate Agreement. Website.com may terminate your Affiliate Account at any time, with or without notice, for conduct that is in breach of this Affiliate Agreement, for conduct that Website.com believes is harmful to its business, or for conduct where the use of the Affiliate Program is harmful to any other party.

2. Referral Tracking

Handband.com.au / Mediband.com will provide the Affiliate with specific Referral Links to link advertisements and other marketing content to Handband.com.au / Mediband.com. Handband.com.au / Mediband.com will track users who have visited these Referral Links using cookies which expire after 30 days. Only users who make a purchase while the cookie is active will be considered referrals of the Affiliate and recorded as such in the Affiliate Dashboard.

The Affiliate is not authorised to modify or alter the Referral Links or the cookies in any way. Handband.com.au / Mediband.com is not responsible for any tracking or reporting errors that may result from any modifications to the Referral Link or the cookies.

3. Affiliate Fees and Payouts

A referral will become eligible for payout ("Eligible Referral") at the end of the next calendar month if it meets all of these criteria:

The referral makes a purchase of any product from Handband.com.au / Mediband.com and has paid in full.
The referral's account remains active and in good standing.
The referral's account has not had any of its payments refunded, charged back or otherwise reversed.
All web page error requests (such as 403 errors or 404 errors) will direct traffic to a default Handband.com.au / Mediband.com error page. This error page informs visitors that the web page they are looking for cannot be found, and may include, but without limitation to, the following:

Links to additional products and services offered by Handband.com.au / Mediband.com.
Advertisements for products and services offered by third-parties.
An internet search engine interface.
Failure to meet any of these criteria will permanently void the referral and disqualify the referral from any potential payouts.

Affiliate Fees will be payable only when the Affiliate has at least 3 Eligible Referrals that are pending payout and set at the minimum stated in the affiliate’s account.

All Affiliate Fee payments will be payable in Australian Dollars only, except as otherwise determined by Handband.com.au / Mediband.com in its sole discretion. Payment will be made through PayPal against a valid invoice issued by the Affiliate using the invoice generation and submission tool located in the Affiliate Dashboard. The Affiliate is responsible for providing Handband.com.au / Mediband.com with the full and accurate details that are required to remit the Affiliate Fees and is solely responsible for any delays in payment resulting from its failure to do so.

Referrals will become void, and any unpaid Affiliate Fees will be forfeited, after 12 calendar months.

In the event of any activity deemed suspicious by Handband.com.au / Mediband.com, Handband.com.au / Mediband.com may delay the payment of Affiliate Fees by up to 6 calendar months to verify the relevant transactions. Handband.com.au / Mediband.com reserves the right to recalculate, void, or disqualify any referrals or Affiliate Fees in the event of any fraudulent, deceptive or otherwise illegal activity.

Referrals for purchases made through Handband.com.au / Mediband.com promotional or special offers are not eligible for a payout.

4. Advertisements

Handband.com.au / Mediband.com hereby grants the Affiliate a non-exclusive, non-transferable, limited license to use the Handband.com.au / Mediband.com logos for the sole purpose of promoting our service within the context of the Affiliate Program. This license will expire upon termination of the Affiliate's participation in the Affiliate Program.

The Affiliate may only display advertisements that contain Handband.com.au / Mediband.com logos or service marks in good taste. The Affiliate may not use Handband.com.au / Mediband.com’s logos or service marks in a manner that, in Handband.com.au / Mediband.com sole discretion, portrays Handband.com.au / Mediband.com in a negative light.

The Affiliate will be solely responsible for its own marketing activities. All marketing activities must be professional and in full compliance with all applicable laws.

Handband.com.au / Mediband.com may, without prior notice, require the Affiliate to remove or modify any advertisements in Handband.com.au / Mediband.com sole discretion.

5. Termination

The Affiliate may terminate the Affiliate's participation in the Affiliate Program with immediate effect by giving the other party written notice of termination.

Handband.com.au / Mediband.com reserves the right to terminate the Affiliate's participation in the Affiliate Program at any time for conduct that is in material breach of this Affiliate Agreement or for conduct that Handband.com.au / Mediband.com, in its sole discretion, deems to be harmful to its business or any third party.

Upon termination, the Affiliate will lose access to its Affiliate Dashboard and will forfeit all potential or unpaid Affiliate Fees.

6. Relationship of Parties

Handband.com.au / Mediband.com and the Affiliate are independent contractors. Nothing in this Affiliate Agreement will create any partnership, employment, representative, agency, or joint venture relationship between the parties. The Affiliate has no authority to act on Handband.com.au / Mediband.com’s behalf.

7. Limitation of Liability

The Affiliate Program is provided on an "as is" and "as available" basis and the use of the Affiliate Program is at the Affiliate's own risk. Handband.com.au / Mediband.com makes no representations or warranties, either expressed or implied, with respect to the Affiliate Program, or any service or information provided through the Affiliate Program.

Handband.com.au / Mediband.com is not responsible for any damages, injury or economic loss arising from the use of the Affiliate Program. Should any part of the Affiliate Program cause damage or inconvenience to the Affiliate or anyone claiming through the Affiliate, the Affiliate assumes responsibility and the entire cost for them.

The Affiliate will indemnify and hold harmless Handband.com.au / Mediband.com, its directors, officers, employees, agents, subsidiaries, and third parties from and against any losses, damages, liabilities, claims, judgments, settlements, fines, costs and expenses (including reasonable related expenses, legal fees, costs of investigation) arising out of or relating to the Affiliate's or any third party's operations or use of the Affiliate Program.

8. Modification

Handband.com.au / Mediband.com may, in its sole discretion, change or modify this Affiliate Agreement at any time, with or without notice. Such changes or modifications shall be made effective for all Affiliates upon posting of the modified Affiliate Agreement to this web address: http://www.mediband.com or http://www.handband.com.au. The Affiliate is responsible for reading this document from time to time to ensure that its use of the Affiliate Program remains in compliance with this Affiliate Agreement.

If any modification is unacceptable to the Affiliate, its sole recourse shall be to terminate this Affiliate Agreement. The Affiliate's continued participation in the Affiliate Program will constitute binding acceptance of such modifications.

9. Miscellaneous

The Affiliate warrants and represents that it is over the age of 18 and is qualified to enter into this Affiliate Agreement.

The Affiliate warrants and represents that its actions and its participation in the Affiliate Program is in compliance with all applicable laws, rules, regulations, and any requirements of governmental authority at all times. Website.com reserves the right to terminate the Affiliate's participation in the Affiliate Program if Handband.com.au / Mediband.com determines, in its sole discretion, that the Affiliate's actions or its participation in the Affiliate Program is in violation of any laws, rules, regulations, or any requirements of governmental authority.

This Affiliate Agreement constitutes the entire understanding between Handband.com.au / Mediband.com and the Affiliate. This Affiliate Agreement supersedes any other contracts or understandings between the parties hereto and neither party shall be bound by any statements or representations that are not embodied in this Agreement.

Any dispute arising in relation to this Affiliate Agreement shall be exclusively resolved in the Courts of the State of N.S.W of Australia.