Shipping and Delivery
Our priority is delivering your order quickly and affordably. We use a range of courier and postal services depending on your location. Below are dispatch and delivery times, shipping costs and how the on-time guarantee works.
Dispatch and delivery times
| Order type | Dispatch | Australia | International |
|---|---|---|---|
| Catalogue (non-custom) | 1–3 business days | 1–2 business days metro; 3–7 remote | 5–7 business days |
| Custom / personalised | 10–14 business days | Standard 12–14; Express 10–12 business days | 10–22 business days |
| Surface mail | — | — | 4–14 days |
All times run from payment verification. We do not process or ship on weekends or Australian public holidays.
Large orders over 10,000 units may require additional processing time.
What shipping costs
Shipping is calculated at checkout based on your location and the weight of your order.
Customs fees, import duties, taxes and VAT are not included in the shipping cost and are your responsibility. Please check that your items can legally be imported into your country before ordering, and refer to your local customs authority if you are unsure.
Standard and express shipping within Australia
Standard shipping
Custom orders arrive within 12–14 business days after payment verification. Standard shipping is not trackable.
Express shipping
Custom orders arrive within 10–12 business days after payment verification. Express is trackable and is what we recommend if you have a deadline.
International shipping
We ship worldwide via Australia Post, FedEx or DHL. Non-custom products take 5–7 business days after payment verification; custom products take 10–22 business days. Standard surface mail can take 4–14 days.
Free shipping
From time to time Mediband offers free shipping, generally via standard surface mail unless otherwise specified.
On-time shipping guarantee
For express shipping orders within Australia we guarantee delivery within 12 business days. If your order does not arrive on time we will refund your shipping costs.
The guarantee does not apply to international orders, to shipments to PO or DX boxes, or to customised products. It also does not apply where a delay is caused by circumstances beyond our control, such as pandemics, war, natural disasters or shipping company delays.
Address and delivery
Please make sure your delivery address is correct and that someone is available to receive the package. Mediband is not responsible for missed deliveries if the recipient is unavailable.
Returns
If you are not satisfied with the quality of your wristbands you may return them to Mediband for a quality assessment. Return shipping costs are your responsibility.
We do not accept returns for change of mind or for an incorrect size selection — check the sizing guide before you order.
Damaged or missing items
If your package arrives damaged or with items missing, file a claim with the courier. Keep all packaging materials until the claim is resolved — claims are often denied without them.
Once the package leaves our warehouse the risk of damage passes to you, and we are not liable for damage that occurs after dispatch. For help with a claim, contact our customer service team.