Mediband Affiliate Program — Terms and Conditions

1. Definitions

In this Agreement:

• "Affiliate Account" means the account you hold in the Aheadworks affiliate platform inside mediband.com after your application is approved.
• "Referral Link" means the unique tracking URL or coupon code we issue to you and which records traffic and orders against your Affiliate Account.
• "Cookie" means the first-party tracking cookie placed in a visitor's browser when they click your Referral Link.
• "Qualifying Order" has the meaning given in clause 4.2.
• "Commission" means the affiliate fee earned on a Qualifying Order, calculated under clause 4.

2. Eligibility and application

2.1 You must be at least 18 years old, legally able to enter into a binding contract, and own or be authorised to operate the website, social account, mailing list, podcast or other channel through which you intend to promote Mediband.

2.2 We accept applications from individuals, sole traders and registered organisations worldwide. All applications are reviewed manually. We may approve, reject, or place an application on hold at our discretion. We are not obliged to give reasons.

2.3 We may reject or terminate an Affiliate whose channel:

• targets minors as the primary audience without parental moderation;
• contains hateful, violent, sexually explicit, or unlawful content;
• promotes products or services that conflict with Mediband's brand values, including those that endanger children;
• makes unverified medical claims or impersonates medical professionals;
• has previously been suspended for breach of any Mediband program terms.

2.4 You are responsible for keeping your Affiliate Account credentials secure and for all activity on your Account.

3. Affiliate tracking and cookies

3.1 Cookie window. When a visitor clicks your Referral Link, a tracking cookie is placed in their browser for 45 days. If the same visitor returns to mediband.com within 45 days and completes a purchase, that order is attributed to your Affiliate Account, subject to clause 3.3.

3.2 Attribution. Mediband uses last non-direct click attribution. If multiple Affiliates are involved in a customer journey, Commission is attributed to the most recent Referral Link clicked before the Qualifying Order, except where clause 3.3 applies.

3.3 Override by Mediband paid clicks. If a visitor clicks a Mediband paid advertisement (Google Ads, Meta Ads, or any other paid placement) after clicking your Referral Link and before completing the order, the order will not be attributed to you. This rule prevents Mediband from paying for the same conversion twice.

3.4 Cookie modification. You may not modify, delete, mask, append to, or otherwise interfere with the Referral Link, the cookie, or any tracking parameters. Any order resulting from a modified Referral Link is void.

3.5 Tracking failure. Mediband is not liable for orders that fail to track due to a visitor's browser settings, ad blockers, anti-tracking software, or other circumstances outside Mediband's reasonable control.

4. Commission structure

4.1 Headline rate. Affiliates earn up to 20% commission on Qualifying Orders. The exact rate depends on the campaign your Affiliate Account is enrolled in and any product- or category-specific overrides set out in your dashboard. Special seasonal, reactivation, and ambassador campaigns may apply uplifted rates from time to time.

4.2 Qualifying Order. A "Qualifying Order" means an order that:

• was placed via your active Referral Link or coupon code;
• has been paid in full and reached "Shipped" status in Mediband's order system;
• is not for excluded products under clause 4.4;
• has not been cancelled, refunded or returned;
• was not a self-referral or otherwise breached this Agreement.

4.3 Commission base. Commission is calculated on the product subtotal after any discounts, excluding GST, shipping, surcharges, and any third-party fees. Commission is paid in Australian Dollars unless your Affiliate Account is configured otherwise.

4.4 Excluded products and orders. Commission is not paid on:

• Mediband Gift Vouchers;
• wholesale, bulk, or NDIS-approved purchase orders processed under separate commercial terms;
• orders placed by you, your immediate household, or your own business entities (self-referral);
• orders placed using staff or partner discount codes;
• orders where a Mediband paid click intervened in the journey under clause 3.3;
• orders processed under a special promotion that has been explicitly marked "no affiliate commission" by Mediband.

4.5 Commission status flow. Commission accrues with a status of "Pending" when the order item reaches "Ordered" status in our system, becomes payable upon "Shipped" status, and is automatically reversed if the order item is later moved to "Cancelled", "Refunded", or "Returned".

5. Payments and payouts

5.1 Minimum balance. You can request a payout once your available Commission balance reaches AUD $20.

5.2 On-demand payouts. You may request a withdrawal at any time through your Affiliate Dashboard, provided you have met the minimum balance.

5.3 Automatic safety-net payouts. In addition to on-demand requests, Mediband generates payouts automatically every 14 days for any Affiliate whose available balance has reached the $20 minimum.

5.4 Payment method. Payouts are made via PayPal by default, with bank transfer available on request for Australian Affiliates. Affiliates are responsible for providing accurate payment details.

5.5 Currency. Australian Affiliates are paid in AUD. International Affiliates may be paid in their local currency where supported, at an exchange rate set by our payment provider.

5.6 Tax. You are solely responsible for declaring and paying any income, sales or other tax owed on Commission earned. Mediband does not withhold tax.

5.7 Forfeiture. Commission balances that remain unpaid for 12 months after they become payable, and which the Affiliate has made no attempt to withdraw, may be forfeited at Mediband's discretion. We will email you at least 30 days before any such forfeiture.

6. Returns, refunds and chargebacks

6.1 If a customer cancels, returns or refunds an order on which Commission was paid or accrued, the Commission is reversed automatically. If the Commission has already been paid out, the reversal is offset against your next payout. If the offset would result in a negative balance, Mediband may invoice the difference, which becomes payable within 14 days.

6.2 Chargebacks, fraudulent payments, and orders found to have breached Mediband's customer terms are treated identically to refunds for the purposes of this clause.

7. Promotional conduct and restrictions

7.1 Trademark bidding (paid search). You may not bid on, or buy, paid-search keywords containing "Mediband", any misspelling of "Mediband", any Mediband product name, the URLs mediband.com or mediband.com.au, or any combination thereof. This applies to Google Ads, Microsoft Ads, Meta Ads, TikTok Ads, and any equivalent platform. Breach voids all Commission accrued in any month a violation is detected and may result in immediate termination.

7.2 Direct linking. You may not direct paid traffic to mediband.com via your Referral Link without prior written approval.

7.3 Coupon and deal sites. Affiliates whose primary channel is a coupon, cashback, deal-aggregation, browser-extension or "honey-style" platform are placed in a separate Coupon Tier with reduced commission. Affiliate-only bonus codes issued by Mediband may not be posted to public coupon aggregators (RetailMeNot, Honey, OzBargain, Groupon, or equivalents). Codes posted to such platforms forfeit Commission on resulting orders.

7.4 Email and messaging. You must not send unsolicited bulk email, SMS, or messages promoting Mediband. All email promotion must comply with the Australian Spam Act 2003, the US CAN-SPAM Act, the UK Privacy and Electronic Communications Regulations, the EU GDPR, and any equivalent law in the recipient's jurisdiction.

7.5 Social conduct. You must not impersonate Mediband, Mediband staff, or any Mediband customer, on any platform.

8. Content, claims and disclosure

8.1 Disclosure. You must clearly and conspicuously disclose your affiliate relationship with Mediband on every page, post, video, podcast episode, email, or other piece of content that includes a Referral Link. The disclosure must be in plain language, placed where the audience will see it before the link, and specific (e.g. "This post contains affiliate links — if you buy through them, Mediband pays me a small commission at no cost to you"). This requirement reflects ACCC guidance for influencers in Australia, the FTC Endorsement Guides in the United States, and ASA guidance in the United Kingdom.

8.2 Medical claims. Mediband products are medical identification accessories. They are not medical devices, do not diagnose, treat, cure, or prevent any disease, and do not replace any medical advice or professional emergency response. You must not:

• describe Mediband products as "lifesaving" without the qualification that they aid identification, not treatment;
• claim Mediband products are endorsed by any medical professional, hospital, association or charity unless that endorsement has been confirmed in writing by Mediband;
• make any therapeutic, prevention, or treatment claim of any kind;
• use the Mediband name in connection with any unproven or alternative health claim.

Breach of this clause may, in addition to terminating this Agreement, expose you to liability under the Therapeutic Goods Act 1989 (Cth), the Australian Consumer Law, or equivalent legislation in your jurisdiction. We will provide approved descriptive language on request.

8.3 Truth in advertising. All claims about Mediband products in your content must be accurate, current, and substantiated. You must not exaggerate features, fabricate user testimonials, or misrepresent pricing, availability or guarantees.

9. Trademark and intellectual property

9.1 Mediband grants you a limited, non-exclusive, non-transferable, revocable licence to use the Mediband name, logo, product images and approved creative assets solely for the purpose of promoting Mediband under this Agreement.

9.2 You may not modify, distort or combine the Mediband logo with other marks, except with prior written approval. You may not register any domain name, social handle, business name or trademark that incorporates "Mediband" or any confusingly similar variation.

9.3 All goodwill arising from your use of the Mediband marks accrues to Mediband. The licence ends automatically on termination of this Agreement.

9.4 You retain ownership of content you create. By posting content tagged with a Referral Link or featuring Mediband, you grant Mediband a worldwide, royalty-free, non-exclusive licence to share, repost, and quote that content for marketing purposes, with attribution. You may revoke this licence in writing for future use, but Mediband may continue to use content already published.

10. Confidentiality

10.1 The Aheadworks dashboard, sales data, commission rates outside the published headline tier, prospect lists, internal newsletters, and any other non-public information shared with you under the Program is confidential. You may not disclose it to any third party, except advisors bound by confidentiality, without our prior written consent.

10.2 This obligation survives termination of this Agreement.

11. Privacy and data

11.1 Personal information you provide when applying or operating your Affiliate Account is handled under Mediband's Privacy Policy, the Australian Privacy Act 1988 (Cth), and where applicable, the EU GDPR and the UK GDPR.

11.2 You must not collect, store, share, or process personal information of Mediband customers obtained through the Program. If a customer contacts you directly with a question, refer them to mediband.com or [email protected].

11.3 If you operate an email list, you are the data controller for that list. You must have the appropriate legal basis to send marketing email to its members and must honour all unsubscribe requests promptly.

12. Fraud, audit and termination

12.1 Prohibited activity. The following activities, among others, are immediate grounds for termination and forfeiture of all unpaid Commission:

• self-referral (purchases by you, your household, or entities you control);
• cookie stuffing, forced clicks, hidden iframes, or any other technique designed to drop a tracking cookie without genuine user intent;
• placing fake orders, manipulating refund flows, or coordinating with customers to obtain Commission on orders that will be cancelled;
• creating multiple Affiliate Accounts to circumvent caps, tiers or restrictions;
• breaching clause 7 (paid search, coupon-aggregator policy);
• breaching clause 8.2 (medical claims).

12.2 Audit. We may, on reasonable notice, audit your traffic patterns, conversion rates, source pages, anchor text, paid-media spend, and disclosure compliance. Refusal to cooperate with a reasonable audit is itself grounds for suspension.

12.3 Suspension and termination by Mediband. We may suspend or terminate your Affiliate Account at any time if we have a reasonable belief that you have breached this Agreement, or if we choose to discontinue the Program. We will notify you within seven days of suspension. Where suspension follows a breach, unpaid Commission may be withheld pending investigation.

12.4 Termination by you. You may terminate this Agreement at any time by closing your Affiliate Account or emailing [email protected]. We will pay any Commission that has reached payable status by the date of termination, subject to the minimum-balance rule.

13. Limitation of liability

13.1 The Program is provided "as is" and "as available". To the maximum extent permitted by law, Mediband makes no warranties, express or implied, in relation to the Program or any tools, dashboards, creative assets, or data feeds.

13.2 To the maximum extent permitted by law, Mediband's total liability under this Agreement in any 12-month period is limited to the total Commission paid to you in that period.

13.3 Nothing in this clause limits any rights you may have under the Australian Consumer Law that cannot be excluded.

14. Changes to these terms

14.1 We may update this Agreement from time to time. The current version always lives at mediband.com/au/affiliate/terms/. We will notify Affiliates by email of any material change at least 14 days before it takes effect.

14.2 Your continued use of the Program after a change takes effect is your acceptance of the updated terms. If a change is unacceptable to you, your sole remedy is to terminate this Agreement under clause 12.4.

15. Governing law and dispute resolution

15.1 This Agreement is governed by the laws of New South Wales, Australia.

15.2 Any dispute that cannot be resolved through good-faith negotiation within 30 days will be submitted to the exclusive jurisdiction of the courts of New South Wales.

16. Contact

For Program questions, payouts, asset requests, or anything else: [email protected].

For program management contact: Michael Randall — [email protected].